FAQ

Browse our collection, select your preferred style, and customize your badge online. If you would like guidance, our team is happy to help you choose the best option for your needs.

Please contact us or email reevesco@reevesnamepins.com or call 508.222.2877 from 8:00 am to 5:00 pm (ET) Monday through Thursday.

There is no minimum order for personalized name badges, even when a logo is included. If you would like Reeves to store your name badges for future call-outs through our voucher program, a minimum order of 12 name badges applies.

Our voucher program allows customers to pre-purchase a minimum of 12 name badges, along with shipping, for future call-outs. Those badges are then reserved specifically for that customer’s future use. When a voucher is redeemed, the badge is personalized with the approved logo and individual name, then shipped, even if only one badge is needed. This helps prevent out-of-stock delays and makes reordering simple.

Yes. Quantity discounts are available on many name badge styles. Pricing varies by product, and most discounts begin at 100 badges. If you are planning a larger order, our team is happy to help you choose the most cost-effective option.

Yes. During the ordering process, you are able to preview your name badge with personalization, including logo and name. If you would like to purchase a physical sample before approving a full order, that option is also available.

Yes. For those who have an account on our website, your past purchases are viewable for reordering.

We do not create custom logos, but we are happy to prepare a digital proof of your logo on the Reeves name badge you select. If helpful, we can also show sample personalization as part of the proof. If you are unsure which style to choose, our team can help you narrow down the best options.

Yes. You may upload your logo as part of the ordering process. For many orders, a proof or mockup is provided for approval before production.

For the best results, we recommend vector artwork such as AI, EPS, or PDF. If a vector file is not available, you may upload a high-resolution PNG or JPG. The final result will depend on the quality of the original artwork.

A vector file is artwork created with lines and shapes rather than pixels. Because it can be resized without losing quality, it is the best file type for logos and other artwork that needs to stay sharp on a small product like a name badge.

Hex codes are digital color values used to identify specific colors. Sharing your brand’s hex codes helps us understand the colors you want represented as accurately as possible.

We work carefully to represent your colors as accurately as possible. Screens and finished products may display color differently; slight variations may occur.

For added peace of mind, a pre-production sample may be purchased before a full order is placed.

Yes. If you would like to review a sample before placing a larger order, you may order one fully personalized name badge with your logo directly on our website. Because Reeves does not have a minimum order requirement, sampling is simple, quick, and convenient.

The website allows you position your logo during the design process. In general, the best placement leaves enough room for names, titles, and other important details to remain easy to read. If you would like guidance, our team is happy to help.

Very small text inside a logo may not always reproduce clearly, especially when the logo is reduced to fit a smaller badge. In some cases, the overall logo may still look strong while the smallest text becomes less distinct. If you are unsure, we recommend sending the artwork for review before ordering.

Fine details often reproduce very well, but results depend on the size of the logo on the badge and the quality of the artwork provided. Clean, high-quality files usually
deliver the best result.

Logos with fade effects, soft transparency, or subtle gradients may not reproduce as cleanly as artwork with solid, well-defined shapes and colors. If your logo includes these effects, our team can review it and advise you on the best approach.

If you need a change, please contact us as soon as possible. We will review your request and let you know what options are available based on where the order is in the process. Additional changes may affect timing.

If this is your first order with a new logo, a one-time $25 setup fee per logo applies. Once your logo is on file, that setup fee does not apply to future orders using the same logo. Logo pricing within the product itself varies by quantity.

Reeves offers name badges in metal, plastic, select post-consumer recycled plastic colors, and solid wood.

Yes. Our eco-friendly options include select name badges made with post-consumer recycled plastic, as well as solid wood name badges in walnut, alder, maple, and cherry.

Yes. Our wood name badges are made from solid wood, not wood veneer.

No. Because wood is a natural material, each badge will have its own unique grain and tonal variation.

Yes. Our eco-friendly styles are designed to offer a polished, professional appearance while giving customers a more environmentally mindful material choice.

The best fastener depends on the garment, how the badge will be worn, and personal preference. If you are unsure, our team is happy to help.

Yes. We are happy to help you select the badge style, material, and size that best fits your logo, text, and overall look.

In-stock items typically ship within 2 to 3 business days. Personalized logo orders typically ship within 5 to 7 business days.

Yes. Expedited shipping options are available at checkout.

Reeves name badges are made to look polished and professional, and they should be handled with care. When attaching or removing a badge from clothing, do so gently. Name badges should never be placed in a washing machine or dryer.

If a badge needs cleaning, use only a soft cloth and water. Do not use detergents or abrasive cleaners.

Since many name badges are personalized, returns are handled according to our 90-Day Warranty Policy. If you believe there is a material or manufacturing defect, please contact Customer Service and our team will be happy to review the issue with you.